Our Service Standards
Our clients can take advantage of the following levels of service, irrespective of account size or type of business:
- Initial on-site visit by Keiron Northcott or Nick Beaton, the owner directors
- Follow-up meetings tailored to client requirements, ie quarterly, bi-annual or annual reviews
- Dedicated account handler and support team
- Renewal terms presented at least 21 days before renewal
- We accompany all insurance surveyors
- All queries answered within 24 hours
- All claims dealt with immediately and progress monitored to ensure a quick and satisfactory conclusion
- Proactive approach to communicating new or relevant covers
- All insurer benefits passed on, eg training in Disaster Recovery Planning etc
- Swift turn-round on all official documentation, either by e-mail or post
- All insurer terms, conditions and warranties explained in full
