Our Service Standards

Our clients can take advantage of the following levels of service, irrespective of  account size or type of business:

• Initial on-site visit by Keiron Northcott or Nick Beaton, the owner directors
• Follow-up meetings tailored to client requirements, ie quarterly, bi-annual or annual reviews
• Dedicated account handler and support team
• Renewal terms presented at least 21 days before renewal
• We accompany all insurance surveyors
• All queries answered within 24 hours
• All claims dealt with immediately and progress monitored to ensure a quick and satisfactory conclusion
• Proactive approach to communicating new or relevant covers
• All insurer benefits passed on, eg training in Disaster Recovery Planning etc
• Swift turn-round on all official documentation, either by e-mail or post
• All insurer terms, conditions and warranties explained in full